Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

What might make this role interesting for you:

• You won’t just be closing roles — you’ll work closely with hiring managers and have a direct strategic impact on attracting top talent to the team

• Alongside high-volume roles within Customer Support, you’ll also work on cross-functional positions at the intersection of support and product (TL, QC, multilingual roles, as well as Marketing and Sales)

• There’s a strong sense of partnership with hiring managers — not just a “service” function, but real involvement in discussions, decisions, and prioritization

• You’ll have the opportunity to influence processes: if you see a better way to do things, your ideas will be heard, considered, and actually implemented

• A team of professionals who are always open to sharing knowledge, brainstorming, discussing cases, and supporting each other

• Growth opportunities: webinars, knowledge sharing, and gradual development of your personal brand

• Transparent and open communication: регуляр feedback, clear processes, and minimal bureaucracy

Your future responsibilities include:

• Own the full-cycle recruitment process: from sourcing to offer stage

• Focus on hiring for Customer Support (high-volume) roles, while also contributing to senior-level and adjacent positions

• Actively participate in international hiring

• Conduct screenings and assess candidates based on communication skills, motivation, and problem-solving abilities

• Collaborate closely with hiring managers: define role requirements, align expectations, and set priorities

• Improve hiring efficiency through metrics analysis and process optimization

• Contribute to employer branding and job promotion initiatives

• Ensure a positive candidate experience at every stage

• Use modern tools (ATS, sourcing platforms) to streamline your work

Needed experience & skills:

• 1+ year of experience in recruitment (IT outsourcing or agency environment preferred)

• Experience hiring for non-technical roles

• Experience working with international vacancies

• Hands-on experience with full-cycle recruitment

• Strong knowledge of sourcing tools and candidate search channels

• Excellent communication skills and ability to work with stakeholders

• Analytical mindset and attention to detail

• English level: Upper-Intermediate or higher.

Nice to have skills:

• Experience conducting recruitment or market research.

• Experience improving or optimizing recruitment processes.

• Experience with high-volume (mass) hiring.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,

• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,

• Medical insurance and +10 Healthcare leaves for mental & physical recovery,

• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,

• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,

• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!