Customer Support Specialist (French)
Join our team supporting customers in French and English across multiple channels. Make a difference through empathetic service.
EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
We’re against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.
We’re launching a new collaboration and are looking for an experienced Customer Support Representative to join the team and help deliver a high-quality customer experience.
Working schedule:
The project currently operates Monday to Friday during daytime CET hours, approximately within the 8:00 AM-8:00 PM CET.
Your individual schedule will be provided by the client once per month, approximately three weeks before the beginning of the upcoming month.
A 1-hour break is included in the schedule.
Your future responsibilities include:
Communicating with customers via phone, email, live chat, and social media, including comments and direct messages;
Providing customers with clear and accurate product information;
Helping customers track their orders and answering order-related questions;
Handling after-sales service requests and supporting customers throughout the resolution process;
Assisting customers with account-related questions;
Taking ownership of customer cases and ensuring customers feel heard, understood, and supported;
Maintaining a high level of accuracy and attention to detail in every customer interaction.
Needed experience & skills:
You have 1-3 years of experience in Customer Support or another relevant customer-facing role;
You have French at C1 level and feel confident communicating with customers both in writing and over the phone, with clear and natural pronunciation;
You have English at C1 level and can comfortably use it in daily communication within an international team;
You are a strong listener and can quickly understand what a customer actually needs;
You demonstrate a high level of empathy, patience, and emotional maturity;
You know how to make customers feel heard and understood, including in difficult or sensitive situations;
You are highly attentive to detail and can work accurately with customer information, instructions, and processes.
Work with EverHelp is about:
20+ vacation days and unlimited sick leaves,
Ability to work fully remotely,
A referral program with rewards for successful internal recommendations;
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
Submit your resume and join our team!
