Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals that develops outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are starting cooperation with a new client, and are looking for a Customer Support Representative (German Desk) who will help process customer requests and ensure a high level of service for users.

The mission of this role is to provide timely and empathetic support to customers, helping resolve their inquiries related to orders, returns, and claims while maintaining high communication standards and response time.

Your future responsibilities include:

• Handling customers’ inquiries via Gorgias (mainly through email communication),

• Managing customer requests related to orders, returns, and claims, ensuring accurate and timely resolution,

• Providing clear, empathetic, and professional communication with customers.

Needed experience & skills:

• German language C1 (strong written and communication skills),

• 6+ months of experience in customer support, preferably in e-commerce,

• Strong empathy and customer-oriented mindset, with the ability to handle returns and claims professionally.

Nice to have skills:

• Experience working with Gorgias (ticketing system),

• Experience with returns management tools, Google Sheets, or time-tracking tools like Clockify.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,

• 20+ vacation days and unlimited sick leaves,

• 10 sick leaves with doctor’s note,

• Ability to work fully remotely,

• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fostering continuous learning and development both within the team and on an individual level,

• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past,

Submit your resume and join our team!