Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for products used by millions of people around the world. Since launching in 2021, we've been growing rapidly while building teams that deliver exceptional customer experiences for international clients.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;

• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;

• We supplied the team with charging stations;

• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (French Desk) to join our team.

This role is part of a newly launched international project supporting customers across Europe. You'll help users throughout their customer journey by providing professional assistance with product-related questions, orders, and after-sales requests while delivering an exceptional customer experience.

We're looking for an experienced support professional who combines outstanding communication skills with empathy, attention to detail, and a strong sense of ownership.

Working schedule:

• Monday–Friday;

• Working hours within the 07:00–20:00 CET timeframe (exact shifts are assigned monthly);

• 1-hour break;

• The monthly schedule is shared approximately three weeks before the beginning of each month.

Your future responsibilities include:

• Providing customer support via email, chat, and phone;

• Assisting customers with product information and recommendations;

• Supporting customers with order tracking and delivery-related inquiries;

• Handling after-sales service requests professionally and efficiently;

• Managing customer account-related questions;

• Delivering empathetic, solution-oriented support while maintaining a premium customer experience;

• Taking ownership of customer cases from start to resolution;

• Following internal quality standards and established support processes.

Communication channels:

• Email;

• Live chat;

• Phone calls.

Needed experience & skills:

Required:

• French proficiency (C1) with clear, fluent spoken communication;

• English proficiency (C1);

• 1–3 years of experience in Customer Support or another customer-facing role;

• Previous experience communicating with customers through multiple support channels.

Soft skills:

• Excellent verbal and written communication skills;

• Strong active listening abilities;

• High level of empathy and emotional intelligence;

• Ability to make customers feel heard, understood, and supported;

• Strong sense of ownership and accountability;

• High attention to detail and commitment to delivering quality service.

Work with EverHelp is about:

• Fully remote collaboration;

• Working in an international environment with experienced professionals;

• A supportive team that values continuous learning and development;

• Paid onboarding and structured training before starting independent work;

• Opportunities for professional growth within the Customer Support direction.

Training program:

• 10-day training program (80 hours) before starting independent work;

• Paid training;

• Comprehensive onboarding covering products, communication standards, and internal processes.

Career growth opportunities:

As you grow within the team, you'll have the opportunity to develop into positions such as:

• Quality Control (QC) Specialist;

• Customer Support Team Lead.

Why join this project?

Customer support plays a key role in the overall customer experience. Because of the nature of the business, every interaction matters, and the support team is one of the company's most important touchpoints with its customers.

If you're an empathetic communicator who enjoys helping people, pays close attention to detail, and takes ownership of every customer interaction, this role offers an opportunity to make a real impact while working with an international team.