Customer Support Specialist (French)
EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
We’re against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.
At EverHelp, we're expanding our international customer support team and are looking for a Customer Support Representative (French Desk) to deliver exceptional service. In this role, you will support customers across Europe, helping them with product-related inquiries, orders, and after-sales requests while delivering an outstanding customer experience. We're looking for a customer-focused professional who combines excellent communication skills with empathy, attention to detail, and a strong sense of ownership.
The working schedule is Monday–Friday, with shifts scheduled between 07:00–20:00 CET. The monthly schedule is shared approximately three weeks in advance.
Your future responsibilities include:
Providing customer support via email, live chat, and phone;
Assisting customers with product information and recommendations;
Supporting customers with order tracking and delivery-related inquiries;
Handling after-sales service requests professionally and efficiently;
Managing customer account-related questions;
Delivering empathetic, solution-oriented support while maintaining a premium customer experience;
Taking ownership of customer cases from initial contact through resolution;
Following internal quality standards and established support processes.
Needed experience & skills:
1–3 years of experience in Customer Support or another customer-facing role;
French language proficiency (C1) with clear, fluent spoken communication;
English language proficiency (C1);
Experience communicating with customers across multiple support channels;
Excellent verbal and written communication skills;
Strong active listening abilities;
High level of empathy and emotional intelligence;
Ability to make customers feel heard, understood, and supported;
Strong sense of ownership and accountability;
High attention to detail and commitment to delivering high-quality customer service.
Work with EverHelp is about:
20+ vacation days and 10 paid sick leaves;
Ability to work fully remotely;
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
Submit your resume and join our team! 🚀
