Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

Role overview
The role is launched to ensure stable, scalable, and technically sound performance of the cold email outreach channel, with full ownership of infrastructure, deliverability, and performance optimization.
You will fully own the cold email infrastructure (40+ inboxes), maintain high domain health, control bounce rate, and ensure predictable pipeline contribution through structured performance optimization.

Your future responsibilities include:
Infrastructure & Deliverability Ownership

• Full ownership of the email channel infrastructure — from domain setup to qualified booked calls,

• Management of 40+ inboxes and domain rotation,

• Setup and maintenance of SPF, DKIM, DMARC records,

• Inbox warming and domain health monitoring,

• Continuous deliverability optimization (spam placement, sender reputation, blacklist monitoring),

• Bounce rate control and troubleshooting deliverability issues,

• Scaling outreach infrastructure while maintaining stability.

• Launching and managing cold email campaigns on pre-built lead lists,

• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate,

• Systematic A/B testing and performance optimization,

• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls.

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership,

• Proven experience managing 30+ inboxes simultaneously,

• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control),

• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar),

• Experience setting up and managing Google Workspace or equivalent,

• Experience working with CRM systems (HubSpot or similar),

• Strong analytical mindset and data-driven decision-making,

• Upper-Intermediate (B2+) English level for professional written and verbal communication,

• High level of autonomy and ownership.

• Experience scaling outreach across multiple markets,

• Experience building SOPs for outreach infrastructure,

• Understanding of the B2B sales funnel and collaboration with Sales,

• Experience automating workflows between outreach tools and CRM.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,

• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,

• Medical insurance and +10 Healthcare leaves for mental & physical recovery,

• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,

• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,

• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!