Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Your future responsibilities include:

• Provide direct customer support via chat, tickets, and calls, including handling complex cases, escalations, and customer feedback.

• Troubleshoot and support technical integrations, including APIs and automation tools.

• Participate in incident resolution and coordinate customer-facing communications during service disruptions or critical issues.

• Ensure timely, accurate, and empathetic responses while maintaining high service quality standards.

• Collaborate with internal teams to identify root causes and contribute to process improvements.

• This role requires occasional on-site visits to our Warsaw office upon request (not on a daily basis).

Needed experience & skills:

• 6+ months of experience in Customer Support

• Basic API knowledge or fast learner (GET/POST, status codes)

• В2+ level of English

• Strong empathy and clear, professional communication

• Ability to stay calm, set boundaries, and handle difficult cases

• Proactive, solution-driven mindset

Nice to have skills:

• Experience with Dixa.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,

• Ability to work fully remotely,

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!