Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

1. We’re against war and unjustified aggression,

2. We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

3. We provided the team with charging stations,

4. We continue to work together for the future of Ukraine.

Role Purpose & Mission
To transform data into actionable analytical insights that enable informed, effective business decision-making.

You will:

• Collect data from multiple sources and analyze it to identify trends and patterns;

• Develop and maintain key performance indicators (KPIs) to assess the performance of the support function (e.g., response time, customer satisfaction, etc.);

• Produce regular analytical reports and provide data-driven recommendations for process improvements;

• Analyze feedback from internal and external customers to identify pain points and opportunities for enhancement;

• Apply predictive analytics to anticipate future trends and potential issues;

• Identify opportunities for automation and optimization of support processes;

• Collaborate closely with Support, Marketing, and Sales teams to improve customer satisfaction and service quality.

About you:

• At least 3 years of experience working in a corporate environment;

• Strong proficiency in SQL and Python;

• Hands-on experience with data visualization tools (Tableau);

• Experience in data modeling (DBT or Dataform);

• Experience working with cloud platforms (GCP or equivalent);

• Strong communication skills and the ability to collaborate effectively with cross-functional teams;

• Ability to adapt quickly to change and demonstrate initiative;

• Strong analytical mindset with high attention to detail.

Nice to have:

• Experience working with GitHub or GitLab.

Working at EverHelp means:

• Opportunity to join a Ukrainian company and contribute to the national economy,

• 20+ days of vacation and unlimited sick leave,

• Health insurance and 10 additional healthcare days for recovery, access to a corporate doctor and psychologist,

• Continuous learning and professional development, both individually and within the team (conference, webinar, and professional course compensation),

• Opportunity to work from the Kyiv office with free breakfasts and lunches,

• A professional team ready to share expertise, internal communities, and team activities,

• Corporate discounts for gym memberships and a wide range of non-sport services.

Don’t wait! Send your CV and join EverHelp.