Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

1. We’re against war and unjustified aggression,

2. We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

3. We provided the team with charging stations,

4. We continue to work together for the future of Ukraine.

Our mission in this role is to effectively manage client relationships, ensure high-quality services, optimize the client experience, and maximize project profitability.

Your responsibilities will include:

• Building and nurturing long-term relationships with clients,

• Monitoring SLA and KPI compliance for client projects,

• Identifying upsell and cross-sell opportunities and preparing commercial proposals,

• Resolving client issues and conflicts,

• Analyzing client financial metrics and project profitability,

• Preparing and conducting regular QBRs (Quarterly Business Reviews),

• Collaborating with different teams on client requests and projects.

About you:

• Minimum of 3 years of commercial experience and experience working with B2B clients,

• Skilled in working with financial metrics such as LTV, Churn Rate, and Revenue Growth,

• Excellent communication and presentation skills, capable of negotiation and handling objections,

• English proficiency at B2 level or higher,

• Confident user of CRM systems, including HubSpot and Apollo,

• Analytical mindset and experience working with data,

• Ideally, experience in customer support outsourcing or other B2B service businesses, with an understanding of service business financial models.

Working at EverHelp means:

• Opportunity to join a Ukrainian company and contribute to the national economy,

• 20+ days of vacation and unlimited sick leave,

• Health insurance and 10 additional healthcare days for recovery, access to a corporate doctor and psychologist,

• Continuous learning and professional development, both individually and within the team (conference, webinar, and professional course compensation),

• Opportunity to work from the Kyiv office with free breakfasts and lunches,

• A professional team ready to share expertise, internal communities, and team activities,

• Corporate discounts for gym memberships and a wide range of non-sport services.

Don’t wait! Send your CV and join EverHelp.